We’ve compiled the most common questions from our big & tall community—if you don’t find what you need, feel free to reach out to our support team!
We specialize in big & tall menswear, with sizes ranging from XL to 6XL for most styles. Many of our jackets, jeans, and hoodies also come in extended lengths (e.g., 34” inseams for jeans, tall sleeves for shirts) to fit broader shoulders, longer torsos, and larger frames. Select styles go up to 8XL—check individual product pages for specific size options.
- Refer to our detailed size chart (linked on every product page) for chest, waist, sleeve, and inseam measurements.
- Measure yourself with a soft tape measure (wear lightweight clothing for accuracy):
- Chest: Measure around the fullest part of your chest, under your arms.
- Waist: Measure around your natural waist (not too tight!).
- Inseam: Measure from the crotch to the ankle.
- Still unsure? Email support@ourstore.com with your measurements—our style experts will help you pick the right size!
Our pieces are designed specifically for big & tall bodies, so they run true to size (no “scaled-up” basics that fit poorly). If you’re between sizes, we recommend sizing up for a more relaxed fit or down for a slimmer (but still comfortable) look—check product descriptions for fit notes (e.g., “slim straight jeans” vs. “relaxed fit shirts”).
We ship to all 50 U.S. states, Canada, and select European countries (including the UK, Germany, France, Italy, and Spain). For international shipping details, visit our Shipping Policy page.
- U.S. Orders: Standard shipping takes 3–5 business days; expedited shipping (2–3 business days) is available at checkout.
- Canadian Orders: 5–7 business days.
- European Orders: 7–10 business days.
Note: Delivery times may vary during holidays or peak seasons.
Yes! We offer free standard shipping on everywhere. orders over $30—see checkout for details.
Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number (via USPS, UPS, or DHL). Click the link to track your package in real time.
We want you to love your purchase—if it doesn’t fit or isn’t what you expected, you can return it for a full refund or exchange within 30 days of delivery. Items must be unworn, unwashed, and with original tags attached.
Yes! U.S. customers get free return shipping—we’ll send you a pre-paid return label via email. International customers are responsible for return shipping costs, but we’ll refund your order total (minus original shipping) once we receive the item.
Once we receive your return (5–7 business days after you ship it), we’ll process your refund or exchange within 2–3 business days. Refunds will be credited to your original payment method (allow 3–5 business days for the funds to appear in your account). Exchanges will be shipped out as soon as your return is processed.
We prioritize durable, comfortable fabrics that work for big & tall bodies:
- Shirts: Breathable cotton, moisture-wicking blends (great for everyday wear or active days).
- Jeans: Stretch denim (98% cotton + 2% spandex) for flexibility without sagging.
- Jackets & Hoodies: Heavyweight fleece, water-resistant polyester, and soft flannel—perfect for layering.
All products include care instructions on the tag, but general guidelines:
- Machine wash cold with like colors.
- Tumble dry low or hang to dry (to preserve fabric quality and fit).
- Avoid bleach or fabric softeners for stretchy items.
Yes! We update our collection weekly with new arrivals—from on-trend prints and seasonal outerwear to timeless basics. Follow us on Facebook or Instagram (@pinscyp.shop) to stay in the loop on latest drops.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are encrypted for security—your payment info is never stored.
We process orders quickly (within 24 hours), but if you need to make changes or cancel, email support@ourstore.com immediately with your order number. We’ll do our best to assist, but we can’t guarantee modifications once the order has shipped.
We’re sorry for the inconvenience! Email support@pinscyp.shop with your order number, photos of the damaged item (or missing item details), and we’ll send a replacement or issue a full refund—no extra cost to you.
Not yet, but we’re working on it! Sign up for our email newsletter to be the first to know when we launch our loyalty program (with exclusive discounts, early access to new styles, and more).
We love hearing from you! Email us at feedback@pinscyp.shop, message us on social media, or leave a review on our website. Your input helps us improve our fits, styles, and service—thank you for being part of our community!
