Contact us via support@pinscyp.shop
We will reply you within 1-3 business days.
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Closed on American Holidays.
FAQs
FAQs: Your Questions, Answered
We’ve compiled the most common questions from our big & tall community—if you don’t find what you need, feel free to reach out to our support team!
Sizing & Fit
What sizes do you offer?
We specialize in big & tall menswear, with sizes ranging from XL to 6XL for most styles. Many of our jackets, jeans, and hoodies also come in extended lengths (e.g., 34” inseams for jeans, tall sleeves for shirts) to fit broader shoulders, longer torsos, and larger frames. Select styles go up to 8XL—check individual product pages for specific size options.
How do I find my perfect fit?
- Refer to our detailed size chart (linked on every product page) for chest, waist, sleeve, and inseam measurements.
- Measure yourself with a soft tape measure (wear lightweight clothing for accuracy):
- Chest: Measure around the fullest part of your chest, under your arms.
- Waist: Measure around your natural waist (not too tight!).
- Inseam: Measure from the crotch to the ankle.
- Still unsure? Email support@ourstore.com with your measurements—our style experts will help you pick the right size!
Do your clothes run small or large?
Our pieces are designed specifically for big & tall bodies, so they run true to size (no “scaled-up” basics that fit poorly). If you’re between sizes, we recommend sizing up for a more relaxed fit or down for a slimmer (but still comfortable) look—check product descriptions for fit notes (e.g., “slim straight jeans” vs. “relaxed fit shirts”).
Shipping & Delivery
Where do you ship?
We ship to all 50 U.S. states, Canada, and select European countries (including the UK, Germany, France, Italy, and Spain). For international shipping details, visit our Shipping Policy page.
How long does shipping take?
- U.S. Orders: Standard shipping takes 3–5 business days; expedited shipping (2–3 business days) is available at checkout.
- Canadian Orders: 5–7 business days.
- European Orders: 7–10 business days.
Note: Delivery times may vary during holidays or peak seasons.
Is shipping free?
Yes! We offer free standard shipping on everywhere. orders over $30—see checkout for details.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number (via USPS, UPS, or DHL). Click the link to track your package in real time.
Returns & Exchanges
What’s your return policy?
We want you to love your purchase—if it doesn’t fit or isn’t what you expected, you can return it for a full refund or exchange within 30 days of delivery. Items must be unworn, unwashed, and with original tags attached.
Are returns free?
Yes! U.S. customers get free return shipping—we’ll send you a pre-paid return label via email. International customers are responsible for return shipping costs, but we’ll refund your order total (minus original shipping) once we receive the item.
How long does it take to process a refund or exchange?
Once we receive your return (5–7 business days after you ship it), we’ll process your refund or exchange within 2–3 business days. Refunds will be credited to your original payment method (allow 3–5 business days for the funds to appear in your account). Exchanges will be shipped out as soon as your return is processed.
Products & Fabric
What materials do you use?
We prioritize durable, comfortable fabrics that work for big & tall bodies:
- Shirts: Breathable cotton, moisture-wicking blends (great for everyday wear or active days).
- Jeans: Stretch denim (98% cotton + 2% spandex) for flexibility without sagging.
- Jackets & Hoodies: Heavyweight fleece, water-resistant polyester, and soft flannel—perfect for layering.
How do I care for my clothes?
All products include care instructions on the tag, but general guidelines:
- Machine wash cold with like colors.
- Tumble dry low or hang to dry (to preserve fabric quality and fit).
- Avoid bleach or fabric softeners for stretchy items.
Do you add new styles regularly?
Yes! We update our collection weekly with new arrivals—from on-trend prints and seasonal outerwear to timeless basics. Follow us on Facebook or Instagram (@pinscyp.shop) to stay in the loop on latest drops.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are encrypted for security—your payment info is never stored.
Can I modify or cancel my order?
We process orders quickly (within 24 hours), but if you need to make changes or cancel, email support@ourstore.com immediately with your order number. We’ll do our best to assist, but we can’t guarantee modifications once the order has shipped.
What if my order arrives damaged or missing items?
We’re sorry for the inconvenience! Email support@pinscyp.shop with your order number, photos of the damaged item (or missing item details), and we’ll send a replacement or issue a full refund—no extra cost to you.
Other Questions
Do you have a loyalty program?
Not yet, but we’re working on it! Sign up for our email newsletter to be the first to know when we launch our loyalty program (with exclusive discounts, early access to new styles, and more).
How can I share feedback or suggest a product?
We love hearing from you! Email us at feedback@pinscyp.shop, message us on social media, or leave a review on our website. Your input helps us improve our fits, styles, and service—thank you for being part of our community!